Privacy & Policies

Orders are dispatched within 1–2 business days after confirmation.

Delivery is typically completed within 3–7 working days, depending on the customer's location.

Free shipping is available on orders above ₹499; a shipping charge of ₹49 is applicable for lower-value orders.

All shipments are packed using leak-proof, hygienic and tamper-evident packaging materials.

Customers will receive real-time tracking updates via SMS and/or email after dispatch.

Orders are prioritized for same-day or next-day dispatch, ensuring timely delivery for sensitive products.

Delivery time ranges from 2–5 working days, depending on the region.

Orders are delivered with an OTP-based delivery verification system to ensure safe receipt.

Free shipping is applicable on orders above ₹499; otherwise, a nominal shipping charge may apply.

All orders are dispatched within 24 hours to ensure product freshness.

Cold chain logistics are used for temperature-sensitive/perishable products.

Delivery is completed within 2–6 working days.

Free shipping on orders above ₹999; shipping charge of ₹49 applies otherwise.

Orders can be cancelled only before dispatch. Post-dispatch cancellations are not accepted.

Returns are not allowed for opened, used or tampered products due to hygiene reasons.

Refunds or replacements are offered for items received in a damaged, incorrect or defective condition.

Issues must be reported within 24 hours of delivery along with photographic or video evidence.

Refunds are processed within 5–7 business days from the approval of the return request.

No cancellations are allowed once the product is shipped.

Returns are accepted only for expired, damaged or incorrect products.

Issues must be reported within 24 hours of delivery along with photographic or video evidence.

No returns are allowed for products that are opened or improperly stored.

Returns are accepted only for sealed, unused and unexpired items.

Refunds/replacements are offered for wrong or damaged shipments.

Cancellations are permitted within 12 hours of placing the order.

All issues must be reported within 24 hours of delivery along with valid proof (photo/video).

Products are for external use only.

Individual results may vary depending on skin type and usage.

A patch test is recommended before full application.

Offers, discounts and coupons are subject to change without prior notice.

All products are certified safe and dermatologically tested.

Usage should be as per age-appropriate guidelines listed on the product.

In case of allergies or irritation, consult a qualified paediatrician.

The company is not liable for product deterioration due to improper storage or misuse.

Products are not a substitute for professional medical advice.

Users should consult their physician before using any supplement, especially during pregnancy or breastfeeding.

Dosage must be strictly followed as mentioned on the label.

Not recommended for children unless explicitly stated.

Customer data is collected solely for order processing and fulfilment.

Earthsome does not store any payment details like credit/debit card numbers.

No customer data is shared with third parties for marketing purposes.

If any child-related data is collected, it is stored in an encrypted format.

No identifiable medical or health records are stored.

All communications are restricted to essential order-related notifications.

Purchase history may be used to personalize offers.

Any health-related information collected is confidential and encrypted.

Emails may be used for transactional messages and Earthsome newsletters (opt-in only).

All products are manufactured under licensed facilities in compliance with FSSAI and Indian regulatory guidelines.

All packaging and marketing materials follow ASCI (Advertising Standards Council of India) guidelines, avoiding misleading claims.

Product labels display full ingredient disclosures, nutritional values, and usage instructions in compliance with Indian standards.